9 Points Guarantee
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We Guarantee
Our 9-Point Guarantee
Excellent Communication
At all stages of the project, our team strives to ensure our communication is second to none. From your first call to us, through to the completion of the job, we pride ourselves on being clear, prompt, and professional.
Fair & Transparent Pricing
We never want our customers to receive a nasty surprise come invoice time. Therefore, we always ensure transparency and clear communication when variations or cost changes arise.
Quality Workmanship We Stand Behind
As members of Master Plumbers, you can rest assured we are authorised to carry out the work we do. We also undergo an ongoing Quality Assurance review of our business practices.
Highly Experienced & Knowledgeable Staff
Under the guidance of our most experienced Certified Plumber & Gas-fitter, our team of registered tradespeople are ready to take on any problem you throw at us.
Superior Office-Based Support
Our full-time support staff make up the hub and heart of our business, ensuring our team runs like a well-oiled machine while also ensuring our customers are kept in the loop throughout each job.
Efficient, Process-driven Operations
We are highly efficient when it comes to processes in our business and take the time to really understand what our customers want to achieve. We also make use of the latest industry technology and have a team that is hungry to learn and adapt as technology progresses.
Quality Materials that Meet New Zealand Fitment Standards
We only use reputable products, sourced locally and backed by warranties, enabling quick and easy replacement or repair.
The Highest Safety Practices
As Site Safe members, we work to best-practice safety standards. This includes always being mindful of reducing risk and eliminating hazards to ensure both our team and our customers are protected on site.
Hundreds of Satisfied Customers
We don’t leave the job until we’ve solved the problem, left the job site as tidy as we found it, and our customers are happy… which is why we get invited back!